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EMC CloudLink SecureVM product support is now aligned with standard EMC Customer Service processes and tools. This provides a consistent service experience across all EMC products within your environment:

  • EMC CloudLink SecureVM customers use EMC Online Support for access to online service request management and product resources such as knowledgebase, documentation, and downloads.
  • Centralized telephone service and call handling – dial the same EMC Customer Service number for all EMC products.
  • Service level objectives (SLOs) and standard escalation processes have been implemented as outlined in the EMC Customer Support Guide.